Vaadi Organics delivers throughout South Africa, and orders are dispatched within 24 orders of the order being received. We make use of delivery services like Fastway Couriers (excluding grey areas) and Post offices, and similar for all our dispatches.
Enter the correct information to avoid order cancellation. We provide free shipping on all orders above R400. For orders under/less than R400 will attract a shipping charge of R50 (Grey areas will attract extra shipping charge).
Delivery time is 4-5 working days with courier. For outreach locations with courier, delivery time can be few more days and with Post Office or Post Net (the parcel will be sent to nearest post office/ post net) self collect is required. For more information, you can contact us at 084 378 6061 (Monday-Friday)
For outlying to grey areas delivery options will be provided that is POST OFFICE; POST NET; and COURIER SERVICE. For national routes we make use of a courier company that delivers door to door service.
Tracking Your Order
Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately within 24 hours after it has been dispatched. We only use reputed courier companies for all our dispatches and they are fully trackable online till they are delivered.
Order Confirmation Emails
As soon as you complete your order online an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact us at email@example.com
If your orders are entering the USA, Hong Kong, Singapore, Thailand, Japan, Norway, Sweden, Australia, New Zealand or many other countries, you do not have to worry about import fees. Most of these countries allow upto a certain value of goods without any import/customs fee.
There are some countries where it is possible you may have to pay import taxes, customs duty, GST (VAT) or quarantine fees upon receipt of your product. These charges are separate from VAADI ORGANICS shipping charge and we have no control or influence on these charges and payment of these charges are the responsibility of the person receiving the order.
All our courier partners will contact, guide and assist you with the payment of these charges (if any) and promptly deliver the shipment.
There is no risk to you!
Since we use fully trackable reputed courier services like Fastway and similar you will be able to track your order at every stage till delivery. You can also get in touch with us at any time and we will assist you with tracking your order.
In case an order is lost by the courier service, we will dispatch another order within 15 days as that is the time required to coordinate and get confirmation from the courier company on the lost shipment.
Please contact us at: firstname.lastname@example.org (All emails are replied within one business working day)