Faq

Yes. All VAADI products are 100% organic, authentic and cruelty-free. Each product is clinically tested for safety purpose and is completely free from any side-effects.

To ensure the delivery of best quality herbal products, all VAADI products are GMP Certified, ISO 9001:2015 Certified and Organic Certified.

Yes. All the ingredients used in our product range are grown under controlled conditions and suitable for all skin types. If you have any serious skin ailment or sensitive to new products, you should first use our product on a skin patch (arm/chin) and look out for reactions before applying it to your face or body.

Our products are absolutely safe to be used by men, women and children (over the age of 7) since they are chemical free and have no side effects. If your children are sensitive to certain products it is best to stick to products that are only meant for kids.

Vaadi Herbals stringently rotates the production of all the products from the entire range. All international and bulk orders are manufactured only on request to ensure that all products delivered are from the latest stock. This means that the product you receive in hand would be usable and fresh for 36 months.

Yes. You can visit our e-store vaadiorganics.co.za and leave a message explaining your query and exact requirement (bottom right hand side on the Home page). Our beauty expert would advise products from our range to you accordingly.

Currently, we do not have any physical store. You can buy VAADI products online only at www.vaadiorganics.co.za

We have a very user-friendly e-store for you. Browse through our e-store, select your desired product, enter the quantity you want to buy and click on ‘Add to Cart’.

Go to the shopping cart option given on the upper right-hand side of the website, where you can also use DISCOUNT Codes (if you have any) to avail the discount on your order. After that, click on proceed to checkout.

Login or Register with us by entering all your details including your name, email id, shipping address and valid contact number.

Review your order. Refer the payment options available to you and make your payment. Once you have placed the order successfully, we will send you an email and an SMS for confirming your order.

No. You can also place your order without having an account by just providing the shipping address while checking out. However, we recommend you to create an account to get latest updates and offers on VAADI products.

Yes. However, we only ask for the shipping address when you want your order to be couriered to you.

We apologize for the inconvenience caused if the product that you are looking for is out of stock at that moment and we are unable to fulfill the request immediately. In this case, we suggest you contact us at support@vaadiorganics.co.za. and they will let you know when the product would be available for purchase.

We offer several ways to make your purchase securely such as:

Debit or Credit card

Netbanking

Your online transaction with VAADI e-store is completely safe and secure as we have processes with our payment gateway partners to keep your all transaction details confidential every time you shop with us. Please note we DO NOT save your debit or credit card details on our server.

We offer free delivery for orders above R500. For orders less than R500, you need to pay a nominal shipping charge as per your location.

When we ship your order, we will send to you a shipment confirmation via an email and an SMS including tracking number and estimated delivery date.

We ship all orders through a reputed courier company within 3 working days of receiving the order. The courier details are shared as soon as we ship the items out of our warehouse. The order can take 3-4 days to reach you depending upon your location (excluding Sundays and public holidays). Check shipping policy for more information.

If you want to cancel the order you have placed, you would need to send us an email at support@vaadiorganics.co.za. for order cancellation within 24 hours of placing your order.

For prepaid orders, the refunds will be processed within 4-5 working days.

Customer satisfaction is very important to us. However, due to hygiene concerns, we don't offer exchanges and refunds for used or opened products. Check return policy for cancellation and refund.

You may call us at +27- 0843786061 (available between 8 am to 15 pm, Monday to Friday) or you can write to us at support@vaadiorganics.co.za. We respond to all emails within 24 hours.